Student Complaint

The College of Marin is committed to make every effort to resolve student complaints, using policies and procedures as described on the College Consumer Information Page or academic programs. Students are encouraged to utilize administrative procedures to address their concerns and/or complaints in as timely a manner.

To file a COM CARE Report, log in to MyCOM and select COM CARE under the Quick Links column or by selecting the Applications tab and selecting the COM CARE logo. If you have questions about submitting a CARE report consult with the Office of Student Activities and Advocacy at (415) 485-9376. If you have questions about where to bring a complaint or what kind of complaint you have, please contact the Office of Student Activities and Advocacy at (415) 485-9376.

The following information on procedures is provided to address Student Complaints:

  • Grade Appeal: consult your department chair and or dean/director
  • Academic Honesty Violations: consult your department chair and or dean/director
  • Complaints related to Student Accessibility Services (SAS), formerly Disabled Student Programs and Services: submit a COM CARE report through your MyCOM portal.
  • Family Educational Rights and Privacy Act (FERPA): refer to Administrative Procedure 5040 Student Records and Directory Information
  • Non-Academic Complaints: (concerns with unprofessional behavior and other complaints that are not of an academic concern and do not concern allegations of discrimination) submit a COM CARE report through your MyCOM portal or speak with the supervisor of the employee about which you are concerned.
  • Complaints against a Student: submit a COM CARE report through your MyCOM portal.
  • Criminal Activity: Immediately contact the District Police Department, (415) 485-9696 or 911.
  • Complaints regarding Unlawful Harassment or Discrimination, including complaints of sexual harassment and sexual violence, please refer to Administrative Procedure 3435-Discrimination and Harassment Investigations for details on how to file a complaint, or contact the Office of Student Activities and Advocacy at (415) 485-9376 for more information.
Additional Information and Resources
Filing a Discrimination or Harassment Complaint

The District encourages any individual who believes he or she has been the victim of harassment, discrimination, or retaliation based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, or sexual orientation, in connection with District facilities, programs, or activities, or who believes that another individual accessing District facilities, programs, or activities, has been the victim of harassment, discrimination, or retaliation, to file a written complaint using the Unlawful Discrimination Complaint Form that can be accessed at the link provided below.

Complaints must be submitted to the Executive Director of Human Resources or the State Chancellor unless the party submitting the Formal Complaint alleges Discrimination, Harassment, or Retaliation against the Executive Director of Human Resources, in which case it should be submitted directly to the Superintendent/President:

David Wain Coon, Ed.D.
Marin Community College District
College of Marin
Kentfield Campus
Academic Center, Room 207
835 College Avenue
Kentfield, California 94904

Telephone: (415) 485-9502

Contact the Office of the President by email or the State Chancellor.

Complaints regarding employment matters must be filed within 180 days and non-employment matters within one year. To enable the District’s prompt and effective action in addressing concerns, the District strongly encourages the filing complaints within 30 days of the alleged incident or as soon as possible after discovery of discrimination, harassment, or retaliation. While all complaints are taken seriously and will be investigated promptly, delay in filing impedes the District’s ability to investigate and take remediating action.

All supervisors and managers have a mandatory duty to report incidents of harassment or discrimination, the existence of a hostile, offensive, or intimidating work environment, and acts of retaliation. The District will investigate all complaints or discrimination or harassment based on a protected class including acts that occur off campus if they are related to any District program or activity.